Contact FAQs
Clear answers before your next step.
I have a product problem. Which option should I select?
Choose Existing Customer Support and use the email associated with your KRYOON account where possible. You can also open your existing support requests from your KRYOON account.
I have a failed subscription payment. Which option should I choose?
Choose Billing & Subscription, then select Payment failed. Include the payment reference if you have one, but never share payment credentials.
Can I request a refund through this form?
Choose Billing & Subscription, then Refund request. Refund eligibility remains subject to the KRYOON Refund & Cancellation Policy.
Which account details should I include?
Use the email associated with your KRYOON account and include your gym’s name, where relevant. Describe what you need help with.
Should I include my password or OTP?
No. Never submit passwords, OTPs, authentication codes, UPI PINs, CVVs or other payment and sign-in credentials through this form.
I’m not a KRYOON customer yet. How do I ask a question?
Choose Sales to discuss your gym and the right plan, or Product Question to ask about a particular KRYOON feature.
For cancellation and refund details, read our Refund & Cancellation Policy.
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KRYOON in action?
Bring memberships, attendance, payments, leads, classes and daily gym operations together.
- 10 days free
- No card required
- No automatic billing