Member information
Find profile and contact details without rebuilding the story at every visit.
MEMBER MANAGEMENT
Every member. Everything connected.
Keep member profiles, memberships, attendance, payments, classes, documents and activity organised in one place.
Give your team a clear member record, with the context they need for the next conversation.
- 10-day free trial
- No card required
- No automatic billing
Member record
- Memberships
- Visits
- Payment records
- Classes & PT
- Documents
- Activity
Explanatory view · Feature access follows your plan and permissions.
Member information shouldn’t be scattered everywhere.
A profile in one spreadsheet. Attendance in another register. Payment details in a chat. When the records are disconnected, even a simple member question takes time to answer.
- Which membership do they have?
- When does it expire?
- When did they last visit?
- What have they paid?
One profile for the complete member journey.
Keep the information around a member connected, with access appropriate to the person using it.
Memberships
See the current term, its Valid Till date and previous membership history.
Attendance
Review visits and attendance history connected to the same person.
Payments & invoices
Keep manually recorded payments, invoices and outstanding dues in context.
Classes & personal training
Connect bookings, sessions and relevant packages to the member.
Documents
Keep relevant member documents with the record and available to authorised people.
Keep the next term connected to the last.
Review a member’s current plan, start date, Valid Till date and previous terms. Renewal creates the next term while keeping relevant history available. Where your gym allows a pause, that information stays with the membership.
- Current membership and validity
- Upcoming expiry and renewal attention
- Previous terms and pause information
Understand visits alongside the membership.
Members use the signed-in QR attendance experience to scan the gym’s QR. Authorised staff can review the resulting visits alongside the member record. Attendance history gives your next renewal conversation useful context.
See payment history without a separate payment sheet.
Review recorded payments, invoices, overdue amounts, dues today, upcoming dues and partial balances against the right member. Staff record payments after the gym receives them through its accepted payment method.
- Know what has been recorded
- Keep the remaining balance visible
- Review the history when a member asks a question
Give members a place of their own.
When your gym enables Member Portal access, members can see the information and activities available to them: their profile, membership, attendance, invoices, recorded payments, classes, PT, progress, documents and notifications. Access is controlled by the gym; it is not automatically enabled for every member.
The right information for the person helping.
Owners, Managers, Trainers and Accountants have different responsibilities. Member information is available according to the user’s role and permissions, so a shared system does not mean everyone sees everything.
From joining to renewal, keep the history connected.
Create the member
Start with a structured member profile.
Start the membership
Connect the member to their plan and dates.
Record activity
Keep visits, payments, classes and PT with the relationship.
Renew & review
Continue into the next term while retaining relevant history.
Useful during a busy gym day.
Less searching
Important information stays connected to the member.
Cleaner records
Find the right member and keep their information together.
More context
Read membership, attendance and payment information together.
Clear responsibility
Let the team work with the access their role allows.
Built around the people who run the gym.
Independent gyms can move away from registers; growing gyms can keep a larger member base organised. Fitness studios and personal training businesses can connect their services to the same member relationship.
Replace fragmented member records.
When information is scattered
- Member details in separate sheets
- Attendance in another register
- Payments stored separately
- Expiry dates tracked by hand
- Documents scattered across folders
- Staff asking colleagues for context
With KRYOON
- One connected member profile
- Visits linked to the member
- Payment and invoice history together
- Membership terms kept in context
- Relevant documents organised
- Authorised team access
PLAN AVAILABILITY
Compare plan featuresMember management in your plan.
The core member management features are included in Starter, Growth and Pro.
Connected classes and personal training features are included in Growth and Pro. Portal access is controlled by the gym. Connected features and notification options follow your selected plan and gym settings.
TRY THE WORKFLOW
Try your everyday member work.
Use sample information to try the work your team does every day. Approved new gyms have 10 calendar days from application approval, with no card or automatic conversion.
- Create a test member
- Add a membership
- Find the member again
- Review membership validity
- Record a manual payment
- Review attendance and member history
Member management questions.
Clear answers before your next step.
What is gym member management software?
It helps gyms organise member profiles, memberships, attendance, payment records and related activity in one place, instead of maintaining separate registers and spreadsheets.
What information can KRYOON keep for a member?
A member record connects relevant profile information with memberships, attendance, manually recorded payments, invoices, classes, personal training, documents and other supported activity. The information available depends on your gym’s features and your access.
Can I see a member’s membership history?
Yes. Relevant previous membership terms remain available when a member renews, so your team can understand the relationship over time.
Can KRYOON track member attendance?
Yes. Signed-in members use the gym QR attendance flow, and authorised staff can review visit history connected to the member.
Can KRYOON track member payments?
Yes. Staff manually record payments and review invoices, dues and history. KRYOON does not process online gym-member payments through the Member Portal.
Does every member get portal access automatically?
No. The gym controls whether Member Portal access is enabled for a member.
Can members view their own information?
When portal access is enabled, members can view the membership, attendance, payment, class, progress and other information available to them.
Can every staff member see all member information?
No. Access follows the person’s role and permissions. Owners, Managers, Trainers and Accountants have different responsibilities.
Does KRYOON work for small gyms?
KRYOON is designed for independent and growing gyms that want a more organised way to manage members and everyday work.
Keep every member relationship organised.
Bring profiles, memberships, attendance, payments and activity together.
Start with 10 days free. No card required. No automatic billing.